NB
Nicolette B

1 reviews | Active since Feb 2019

20 Feb 2019, 10:30

STILL waiting for phone after 3 weeks...VERY POOR VODACOM

I was approved for a contract with Vodacom online for the iphone 8 on the 7th February and was told it would take 3 to 7 working days. They asked me what colour I wanted and I actually wanted the white or gold but I was told they don't have those in stoke so I asked "what do you have in stock" They said space grey and I said "okay that's fine" so after 3 days I called to ask when my phone would be delivered and I was informed they are out of stock which no one told me, they told me they have stock of the space grey.

It is now 3 weeks later and I am still waiting and when I call into the customer care I don't get any assistant I just get told out of stock and I must wait. No one can even tell me when they are getting stock.

This is unacceptable

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Replies (2)
Vodacom
Vodacom's reply20 Feb 2019, 10:32
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply20 Feb 2019, 14:12
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team