1 reviews | Active since Feb 2018
STILL WAITING FOR MY UPGRADE AFTER TWO WEEKS
Pathetic!!
I have been urgently trying to upgrade my phone for the last two weeks as my phone crashed. I followed the upgrade instructions on the website and everything seemed to have gone good. After an entire week I had heard or received absolutely nothing from them. No one bothers to reply to an email. I targeted their social media team to which one person confirmed that they had put it through as a new line and not an upgrade. Which is pathetic as I followed Vodacom's own upgrade channels. After a lengthy discussion the line was finally cancelled and converted to an upgrade. It has now been another week and AGAIN ZERO contact, confirmation or device. And now no one is answering me on social media either. This is ridiculous!! I CAN'T GO TWO WEEKS WITHOUT A PHONE I HAVE A BUSINESS TO RUN!!!!! And just you wait... murphy's law the moment I rather upgrade in store the online upgrade arrives and I'll be stuck with two contracts... SORT THIS OUT VODACOM!!!!
Thank you for copy and pasting a useless bit of information that I have already received from another useless employee instead of actually taking the time to sort out this problem.
Firstly - I'm pretty sure I said that my phone had crashed... how do you plan on contacting me on whatsapp??
Secondly - As I had already explained in painstaking detail to whoever runs your Instagram account - I had NOT app**** for a new contract. I used your UPGRADES PORTAL on YOUR WEBSITE to do the upgrade. How that managed to turn into a new line upgrade is not my problem.
THEN I personally cancelled the new line because that's obviously not what I want. Maybe you should copy and paste some text from facebook as well so that you actually have a clue... wait no I'll do that for you!
"The new contract has been cancelled as requested.
As for the upgrade, we will address this tomorrow and a representative should be in touch.
Have a pleasant evening further."
There we go, I can copy and paste as well. So clearly as you can see YOUR people told me that I would be sorted with the faulty new line and that my upgrade will be sorted the following day. This was a week ago...
What are you going to do about it???? I have been a loyal Vodacom customer for the last 15 YEARS and I find it quite sad that I get treated like a ***** with all of your pathetic automatic responses. Maybe if you just took the time to actually read what you damn clients are saying things would actually get sorted!
FIX THIS!!!!!!!!!!!!
Thank you for copy and pasting a useless bit of information that I have already received from another useless employee instead of actually taking the time to sort out this problem.
Firstly - I'm pretty sure I said that my phone had crashed... how do you plan on contacting me on whatsapp??
Secondly - As I had already explained in painstaking detail to whoever runs your Instagram account - I had NOT app**** for a new contract. I used your UPGRADES PORTAL on YOUR WEBSITE to do the upgrade. How that managed to turn into a new line upgrade is not my problem.
THEN I personally cancelled the new line because that's obviously not what I want. Maybe you should copy and paste some text from facebook as well so that you actually have a clue... wait no I'll do that for you!
"The new contract has been cancelled as requested.
As for the upgrade, we will address this tomorrow and a representative should be in touch.
Have a pleasant evening further."
There we go, I can copy and paste as well. So clearly as you can see YOUR people told me that I would be sorted with the faulty new line and that my upgrade will be sorted the following day. This was a week ago...
What are you going to do about it???? I have been a loyal Vodacom customer for the last 15 YEARS and I find it quite sad that I get treated like a ***** with all of your pathetic automatic responses. Maybe if you just took the time to actually read what you damn clients are saying things would actually get sorted!
FIX THIS!!!!!!!!!!!!