Still waiting for my shares!!!!!!

I wrote a review yesterday regarding Vodacom Staff shares that has still not been allocated to us....Yes Vodacom responded to say someone from the relevant department will contact me...lol what a joke hey!!! No one has contacted me, instead received a sms that stated that I needed to contact computershare on the same numbers I have been calling all the time...Here's the kicker of it all...I received a letter on the 21 November stating that shares would be transferred, its now 7 days later and still nothing!!!! What exactly is the problem here????? Why can these shares not be transferred surely it doesn't take 7 Days to transfer shares that is done electronically to Link market services!!!!Once again Vodacom where are our shares????