still waiting for my refund of data on my account the I***-6 the amount of R552.88

<p>Dear Wilma Wessels<br /> <br /> Thank you for the information<br /> <br /> The data charges came to R1089.37 and a credit of R936.86 was posted on your Vodacom account on 3/4/2017.<br /> <br /> The arrears originated with the March invoices -see attached statement.<br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /> <br /> Regards<br /> Roderique Lategan <br /> <br /> <br /> <br /> <br /> -----Original Message-----<br /> From: Wilma Wessels<br /> Sent: Thu May 11 07:35:20 GMT+0 ********** <br /> To: ********** <br /> Subject: Fwd: EC-0COX-3J1B2V<br /> <br /> Good Morning.<br /> <br /> Attached all the account i have trouble on.<br /> <br /> You will see there is an amount of R1508.47 data that been used on<br /> ********** 314 - nobody respond to it as yet.<br /> <br /> You will see ref nr: 1/ ********** ********** when i started log the call the first<br /> time.<br /> <br /> Nobody responds.<br /> <br /> Can you please assist me.<br /> <br /> Thanking you<br /> <br /> <br /> <br /> ---------- Forwarded message ----------<br /> From: Wilma Wessels <br /> Date: Wed, May 10, 2017 at 4:23 PM<br /> Subject: Re: EC-0COX-3J1B2V<br /> To: ********** <br /> <br /> <br /> ********** 071089<br /> <br /> P O BOX 209<br /> REITZ<br /> 9810<br /> <br /> SMART L<br /> <br /> ********** 314<br /> <br /> <br /> <br /> On Wed, May 10, 2017 at 10:38 AM, ********** > wrote:<br /> <br /> > Dear Wilma Wessels<br /> ><br /> > Your Hellopeter complaint refers.<br /> ><br /> > We apologise for the inconvenience caused in this regard.<br /> ><br /> > Can you please provide the details below(for security reasons) in order to<br /> > assist you further?<br /> ><br /> > - ID number<br /> > - Address where invoices are delivered to<br /> > - Package type<br /> > - Cellular number in question<br /> ><br /> > Regards<br /> > Roderique Lategan<br /> ><br /> > ACCOUNT NOT SORTED FOR 3 MONTHS<br /> ><br /> > I did log a complain on the 22 March 2017 for cellphone number **********<br /> > 314. On the account we were charged for data we do not used in April 2017<br /> > it was the same story they told me they will passed me a credit for the<br /> > amount of R1682.00. When i was at the Dihlabeng Mall in Beth they told me i<br /> > will only get a credit for R930.00 I asked them if i pay the amount of<br /> > R1511.97 my account will be up to date they told me yes. It will be today i<br /> > get a phone call from Vodacom the number that phone me was: ********** 708<br /> > that i still have to pay an amount of R685.74 but i can not find it on my<br /> > account where that amount is outstanding for. So i am sick and tide for<br /> > Vodacom i want it sorted before the end of this week other wise i am going<br /> > to cancelled all my contracts and also will tell every one that Vodacom is<br /> > good for nothing.<br /> ><br /> ><br /> > This e-mail is classified C2 - Vodacom Restricted - Information to be used<br /> > inside Vodacom but it may be shared with authorised partners.<br /> > ?This e-mail is sent on the Terms and Conditions that can be accessed by<br /> > Clicking on this link https://webmail.vodacom.co.za/tc/default.html "<br /> ><br /> <br /> “This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "</p> <p>Attachments area</p> <p>Preview attachment AccountStatementInvoice-I ********** .pdf</p> <p> </p> <p> </p> <p> </p> <p>AccountStatementInvoice-I ********** .pdf</p> <p>19 KB</p> <p> </p> <p>Reply<br /> <br /> Forward<br /> <br /> </p> <p>Wilma Wessels ********** />May 12 (11 days ago)</p> <p><br /> </p> <p><br />to eccclo</p> <p><br />I get the data used to R1642.25 - and you pass a credit for R936.36 - diffrent for R705.89 that is why my account is in arears. Due to that not all the data is been reverse on your side, Your consultant told me at Dihlabeng Mall that it will be fixed end of April and still it is not.......<br /> <br /> So when will this account been fixed.</p> <p> </p> <p> </p> <p> </p> <p>On Thu, May 11, 2017 at 5:09 PM, ********** ********** wrote:</p> <p>Dear Wilma Wessels<br /> <br /> Thank you for the information<br /> <br /> The data charges came to R1089.37 and a credit of R936.86 was posted on your Vodacom account on 3/4/2017.<br /> <br /> The arrears originated with the March invoices -see attached statement.<br /> <br /> Regards<br /> Roderique Lategan <br /> <br /> <br /> <br /> <br /> -----Original Message-----<br /> From: Wilma Wessels<br /> Sent: Thu May 11 07:35:20 GMT+0 ********** <br /> To: ********** <br /> Subject: Fwd: EC-0COX-3J1B2V<br /> <br /> Good Morning.<br /> <br /> Attached all the account i have trouble on.<br /> <br /> You will see there is an amount of R1508.47 data that been used on<br /> ********** 314 - nobody respond to it as yet.<br /> <br /> You will see ref nr: 1/ ********** ********** when i started log the call the first<br /> time.<br /> <br /> Nobody responds.<br /> <br /> Can you please assist me.<br /> <br /> Thanking you<br /> <br /> <br /> <br /> ---------- Forwarded message ----------<br /> From: Wilma Wessels <br /> Date: Wed, May 10, 2017 at 4:23 PM<br /> Subject: Re: EC-0COX-3J1B2V<br /> To: ********** <br /> <br /> <br /> ********** 071089<br /> <br /> P O BOX 209<br /> REITZ<br /> 9810<br /> <br /> SMART L<br /> <br /> ********** 314<br /> <br /> <br /> <br /> On Wed, May 10, 2017 at 10:38 AM, ********** > wrote:<br /> <br /> > Dear Wilma Wessels<br /> ><br /> > Your Hellopeter complaint refers.<br /> ><br /> > We apologise for the inconvenience caused in this regard.<br /> ><br /> > Can you please provide the details below(for security reasons) in order to<br /> > assist you further?<br /> ><br /> > - ID number<br /> > - Address where invoices are delivered to<br /> > - Package type<br /> > - Cellular number in question<br /> ><br /> > Regards<br /> > Roderique Lategan<br /> ><br /> > ACCOUNT NOT SORTED FOR 3 MONTHS<br /> ><br /> > I did log a complain on the 22 March 2017 for cellphone number **********<br /> > 314. On the account we were charged for data we do not used in April 2017<br /> > it was the same story they told me they will passed me a credit for the<br /> > amount of R1682.00. When i was at the Dihlabeng Mall in Beth they told me i<br /> > will only get a credit for R930.00 I asked them if i pay the amount of<br /> > R1511.97 my account will be up to date they told me yes. It will be today i<br /> > get a phone call from Vodacom the number that phone me was: ********** 708<br /> > that i still have to pay an amount of R685.74 but i can not find it on my<br /> > account where that amount is outstanding for. So i am sick and tide for<br /> > Vodacom i want it sorted before the end of this week other wise i am going<br /> > to cancelled all my contracts and also will tell every one that Vodacom is<br /> > good for nothing.<br /> ><br /> ><br /> > This e-mail is classified C2 - Vodacom Restricted - Information to be used<br /> > inside Vodacom but it may be shared with authorised partners.<br /> > ?This e-mail is sent on the Terms and Conditions that can be accessed by<br /> > Clicking on this link https://webmail.vodacom.co.za/tc/default.html "<br /> ><br /> <br /> “This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "</p> <p> </p> <p>Reply<br /> <br /> Forward<br /> <br /> </p> <p>Wilma Wessels ********** />May 16 (7 days ago)</p> <p><br /> </p> <p><br />to eccclo</p> <p><br />I am still waiting for your responds - must i again log a call at Hello peter or are you going to pass this credit.</p> <p> </p> <p>Nobody can tell me who have used this data so will you be fine to pay for something you did not used?</p> <p> </p> <p>I do not think so.<br /> <br /> I want this sorted before Friday the 19 May 2017, otherwise i am going to log a complain by your Manager and Hello Peter.</p> <p> </p> <p>Thanks for your help.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>On Fri, May 12, 2017 at 8:00 AM, Wilma Wessels ********** wrote:</p> <p>I get the data used to R1642.25 - and you pass a credit for R936.36 - diffrent for R705.89 that is why my account is in arears. Due to that not all the data is been reverse on your side, Your consultant told me at Dihlabeng Mall that it will be fixed end of April and still it is not.......<br /> <br /> So when will this account been fixed.</p> <p> </p> <p> </p> <p>On Thu, May 11, 2017 at 5:09 PM, ********** ********** wrote:</p> <p>Dear Wilma Wessels<br /> <br /> Thank you for the information<br /> <br /> The data charges came to R1089.37 and a credit of R936.86 was posted on your Vodacom account on 3/4/2017.<br /> <br /> The arrears originated with the March invoices -see attached statement.<br /> <br /> Regards<br /> Roderique Lategan <br /> <br /> <br /> <br /> <br /> -----Original Message-----<br /> From: Wilma Wessels<br /> Sent: Thu May 11 07:35:20 GMT+0 ********** <br /> To: ********** <br /> Subject: Fwd: EC-0COX-3J1B2V<br /> <br /> Good Morning.<br /> <br /> Attached all the account i have trouble on.<br /> <br /> You will see there is an amount of R1508.47 data that been used on<br /> ********** 314 - nobody respond to it as yet.<br /> <br /> You will see ref nr: 1/ ********** ********** when i started log the call the first<br /> time.<br /> <br /> Nobody responds.<br /> <br /> Can you please assist me.<br /> <br /> Thanking you<br /> <br /> <br /> <br /> ---------- Forwarded message ----------<br /> From: Wilma Wessels <br /> Date: Wed, May 10, 2017 at 4:23 PM<br /> Subject: Re: EC-0COX-3J1B2V<br /> To: ********** <br /> <br /> <br /> ********** 071089<br /> <br /> P O BOX 209<br /> REITZ<br /> 9810<br /> <br /> SMART L<br /> <br /> ********** 314<br /> <br /> <br /> <br /> On Wed, May 10, 2017 at 10:38 AM, ********** > wrote:<br /> <br /> > Dear Wilma Wessels<br /> ><br /> > Your Hellopeter complaint refers.<br /> ><br /> > We apologise for the inconvenience caused in this regard.<br /> ><br /> > Can you please provide the details below(for security reasons) in order to<br /> > assist you further?<br /> ><br /> > - ID number<br /> > - Address where invoices are delivered to<br /> > - Package type<br /> > - Cellular number in question<br /> ><br /> > Regards<br /> > Roderique Lategan<br /> ><br /> > ACCOUNT NOT SORTED FOR 3 MONTHS<br /> ><br /> > I did log a complain on the 22 March 2017 for cellphone number **********<br /> > 314. On the account we were charged for data we do not used in April 2017<br /> > it was the same story they told me they will passed me a credit for the<br /> > amount of R1682.00. When i was at the Dihlabeng Mall in Beth they told me i<br /> > will only get a credit for R930.00 I asked them if i pay the amount of<br /> > R1511.97 my account will be up to date they told me yes. It will be today i<br /> > get a phone call from Vodacom the number that phone me was: ********** 708<br /> > that i still have to pay an amount of R685.74 but i can not find it on my<br /> > account where that amount is outstanding for. So i am sick and tide for<br /> > Vodacom i want it sorted before the end of this week other wise i am going<br /> > to cancelled all my contracts and also will tell every one that Vodacom is<br /> > good for nothing.<br /> ><br /> ><br /> > This e-mail is classified C2 - Vodacom Restricted - Information to be used<br /> > inside Vodacom but it may be shared with authorised partners.<br /> > ?This e-mail is sent on the Terms and Conditions that can be accessed by<br /> > Clicking on this link https://webmail.vodacom.co.za/tc/default.html "<br /> ><br /> <br /> “This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "</p> <p> </p> <p> </p> <p>Reply<br /> <br /> Forward<br /> <br /> <br /> </p> <p><br />Click here to Reply or Forward</p> <p><br />3.86 GB (25%) of 15 GB used</p> <p>Manage</p> <p>Attached find the information a have log a call on the 28 March ref nr 1/ ********** ********** phone them on the 4/4/2016 at 14:30 send mail to them phone them told them via sms i have not sutisifed with there service without success. I will not pay the amount of R2222.00 but only going to R1542.10 that is the amount on my account it do not show arrears nothing. I did asked nicely but now i am really fedup with Vodacom.</p> <p>The amount of March still not sorted where did it come form nobody answer my questions.</p> <p> </p>