1 reviews | Active since Oct 2016

25 Oct 2017, 17:38

Still waiting for my phone to be unblacklisted.

This is really pathetic service, I have called customer care 4 times & each time I have received different information. ALL I WANT IS THAT MY PHONE BE UNBLACKLISTED SO THAT I CAN USE IT. I am paying for a service that I can not use. This is unacceptable & this is not how you put your customer first.

0
Replies (3)
Vodacom
Vodacom's reply26 Oct 2017, 06:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Nov 2017, 15:52
Official

Dear client,

As per our telephonic conversation,

The matter has been resolved.

Warm regards,

SS

Vodacom
Vodacom's reply02 Nov 2017, 15:52
Official

Dear client,

As per our telephonic conversation,

The matter has been resolved.

Warm regards,

SS