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Nandipha N

1 reviews | Active since Sept 2016

28 Aug 2017, 17:51

Still waiting for my DATA TO BE RETURNED

I AM BEYOND IRATE WITH VODACOM AND THEIR USELESSNESS. AFTER TAKING MY DATA IM YET TO BE REFUNDED. INSTEAD I HAVE TO CALL AND WAIT FOR LONG PERIODS OF TIME TO SPEAK TO A CONSULTANT ONLY TO BE TOLD THE REQUEST HAS BEEN DONE. ITS BEEN 6 DAYS AND NOTHING HAS HAPPENED. I AM HIGHLY ****ED OFF WITH THE LEVEL OF SERVICE.

0
Replies (2)
Vodacom
Vodacom's reply29 Aug 2017, 06:40
Official

Dear Customer,


Thank you for making us aware of your complaint.


Kindly be advised that a consultant will make contact with you in due course to assist with your query.


***Please note*** Beware of phishing ****s.


Vodacom will not contact you via Whatsapp to request your personal details


Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Aug 2017, 12:08
Official

Good day,

As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
RM