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GC
Gawie C

1 reviews | Active since Nov 2016

13 Mar 2018, 21:16

Still waiting for my data

My contract is expiring in March 2018. On the 28th of February I've called to change my contract to pay-as-you-go. The consultant then convinced me to take the promotional offer at R79 per month for 24 months. This will include R110 plus 1Gig data per month. I've also received a sms from Vodacom confirming the above. I agreed and received my R110. But its now the 13th of March and after numerous calls and promises to call me back, I've not received my data. My order number is 1- ********** ********** . Can you please let me know what's going on?

0
Replies (3)
Vodacom
Vodacom's reply14 Mar 2018, 07:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

GC
Gawie C's update01 Apr 2018, 10:03
Reviewer Update
After Vodacom send me a reply saying that a consultant will contact me, NO consultant called me as yet. I even went to Vodaworld last weekend to try and resolve this issue and they said that they will escalate my complaint and will get someone to call me during the week but nobody called me. It is the 1st of April today and I've received my R110 for thr month but again not my 1gig data for the month as was the case in March. Can you please resolve this issue and let me know what is going on?
Vodacom
Vodacom's reply05 Apr 2018, 16:44
Official

Good day

We regret taking note of your experience. Thank you for taking my call; this matter has been escalated for review and feedback. I have loaded the data as discussed.

We once again apologise for any inconvenience caused

Kind regards

Moddy