Still waiting for my contract to be Authorised

Hi <br> I am an existing client with Vodacom that would like to add a new contract, after talking to the call centre they advised me that it would be easier to go into the branch then to complete my details on line,<br> I phoned the different branches until i found one that had my stock item (No help from Vodacom)<br> <br> When arriving at Lakeside mall i was assisted only to find out that on their new system everything needs to be sent away for Authorization, this was not communicated to me from the start , second is that i had to apply like with a new contract and had to bring my id, payslip and 3 months bank statements.<br> <br> To date i have had no communicated from call centre, the branch is trying their best but they are being sent around in sickle?<br> <br> Don't you want the business??<br> <br> Really i have had enough