Still waiting for my cancellation to be processed & finalized

Hi. I've sent a few replies on a follow up to have my contract canceled. This is on the back of a complaint I sent on the 26th of February 2025, on the 28th I was assisted by Ashley & Dyllan. Recently if you checked the dates I wanted to cancel, I was ignored. Arrangement was done I'd go there to indicate. Now I must come back here, it's admin. I was also surprised to learn through Thando from cancellations this morning that nothing was processed. Please do this for me as discussed previously, cancel my *** number as a matter of urgency & let me know once this has been done. You know my full story, an unpleasant one & I can't repeat it. Thank you.