Still waiting for my airtime and data

<p>I upgraded my contract ( ********** 451) last month and was assured that the 10 gigs of data that came with the upgrade would be provided within a short period of time. It was only communicated to me that this would only happen on the first of the month when I followed up this past weekend. Furthermore, I did not recieve my monthly airtime or the data on the first of November and when i called (and was kept on hold for 12 minutes) I was then informed that the upgrade was not processed. I could not get a proper response as to why the system had not picked this up and was simply told that it was being "escalated". Its now Thursday and still nothing from vodacom, not even an sms explaining the delay. I have been a customer for over 10 years, I have never defaulted on myaccount and this is the thanks I get. I am anxiously waiting for a market disrupter in this industry as vodacom and other providers are taking us for a ride. I need this resolved urgently.</p>