Still waiting for laptop part of contract

I purchase a data contract with Wi-Fi and mecer laptop online on 9/12/2018. A very helpful Rukaya called me back and we finalized the contract. When I received the good via RAM there was no laptop. I called the sales & upgrades department and they informed me that Vodacom had a system error that's why I didn't receive the laptop. I spoke to Ruyaka and she also confirm it but she informed me that they will sent me the laptop. I have spoken to the sales department several times now to find out when will I received the rest of my contract goods and all that they told me is that all the names was sent to head office and they will sent it to all the customers manually. It's almost 2 months now and still nothing. I sent a email to customer care of Vodacom and they only reply that I must call the sales department. All I want to know from them when will I receive the laptop are they going to sent it to me. Why can they not just sent an sms to all the customers that didn't receive everything explaining the problem and how long is it going to take. I am with Vodacom for 25 years and this is the worst service I ever had with them and there is now way to contact them other than through the Call Centre numbers and the people at the Call Centre can only answer you out of the manuals they have. Know I cannot cancel the contract because its to late now and I specifically purchase the contract with the laptop because I need the laptop for studies I also asked the sales consultant several times if the offer include the laptop. I feel that Vodacom is a big company with a lot of customers and we as there customer don't need this bad service from them or to be ignored. As long as you pay your account they are happy otherwise you don't get any help or service from them with your problem that was actually their mistake.