KM
Kobus M

1 reviews | Active since Nov 2017

12 Nov 2017, 23:14

Still waiting for Fiber

I was phoned regarding fiber deals and a agent was send to my house. Signed a contract, and was told the installation will commence in 2-3 weeks. Its been 5weeks and no one from vodacom can even finde the contract or tell me when the installation will happen. According to them the contract is not on the system

0
Replies (4)
Vodacom
Vodacom's reply13 Nov 2017, 06:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Nov 2017, 08:59
Official

Good day

Thank you for your patience, and for you cooperation. We are following up with the Fibre team for review and feedback.

We once again apologise for any inconvenience caused.

Regards

Moddy

KM
Kobus M's update11 Dec 2017, 12:01
Reviewer Update
So its been a month since I've posted on hallo peter. I must say vodacom has phoned me twice to try and resolve this problem but unfortunately, no Internet as of yet and no indication what the problem is.
KM
Kobus M's update11 Dec 2017, 16:57
Reviewer Update
No need to respond I've arranged for a different provider