STILL WAITING FOR FEEDBACK Yet acc should be close

I recently posted abt good customer services from vodacom, I knew it was too good to be true! My mom cancelled and returned her unwanted handset and was told the contract would be cancelled, after being handed over to legal I stepped in and called vodacom, I spoke to Itumeleng who assisted and said the number had been cancelled but not the contract, she asked me to call in a few days to confirm but this time I spoke to a rude female who only said she cant do nothing cause the acc has been handed over! Seems like I have to write and complain about vodacom on the news papers next! Agents should not take advantage of the elderly and if it is on recorded line that the contract should be cancelled, then I might as well go to the ombudsman to sort this out