HM
Hughan M

1 reviews | Active since Sept 2015

12 Jan 2017, 07:31

Still waiting for feedback, Took out contract 17 December, Still not activated on Vodacom's side.

<p>Let me recite the story again:</p> <p> </p> <p>On 17th December 2016, I went to Makro to open a contract for a 5GB day and night Wifi bundle. Everything was approved and I paid the activation fee. I was told that it could take between 2 to 7 working days for my sim to be activated. However, that still has not happened.</p> <p> </p> <p>I have since been to Vodacom Shops but they tell me they cannot help me and I must go to Makro (The contract is with Vodacom why can't they help?) I then phoned customer service but was given a similar answer (They don't know why and I must go to Makro). So I go to Makro but they say Vodacom is still going to activate it.</p> <p> </p> <p>It's been 26 days! I have to type this out at work and cannot go online on my mobile since I planned my budget without having to worry about data!</p> <p> </p> <p>This is the second time posting this on HelloPeter, the reply said they would get back to me, alas, it's been two days. My number, which you should know, Vodacom, is ********** 765.</p> <p> </p> <p>What's taking so long and why do I have to drive and phone around for nobody to know anything?</p> <p> </p> <p>Maybe this time Vodacom's bot will do something other than auto-reply.</p>

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Replies (1)
Vodacom
Vodacom's reply12 Jan 2017, 11:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team