1 reviews | Active since Jan 2017
Still waiting for feedback ..... I receive the same message but yet no follow up!
<p> </p> <p>Dear Customer,</p> <p>Thank you for making us aware of your complaint.</p> <p>Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p>***Please note*** Beware of phishing ****s.</p> <p>Vodacom will not contact you via Whatsapp to request your personal details</p> <p>Regards,<br />Vodacom Consumer Website Team</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Dominic,
I was under the impression that you passed the credit on my account when we spoke two weeks ago? The amount that was debited from my account 1 feb included the penalty fee.
Regarding the addition minutes you have allocated, where will I see the additional minutes reflect? You mentioned it will reflect within 3 days ... it's been 4 working days now and the additional minutes are not updated on my Vodacom App.
Thanks for your reply
Bernadette
Sent from my iPhone
On 02 Feb 2017, at 5:30 PM, ********** ********** wrote:
Good Day Mrs. De Kock
I do apologise for the delay as I was 'Out of office' until today.
I have processed a credit for your charged calls for last month and placed a 25% discount on your subscription to compensate for the lost minutes.
This will reflect on your Vodacom account within 3 working days.
Regards
Dominic
Hi Dominic,
I was under the impression that you passed the credit on my account when we spoke two weeks ago? The amount that was debited from my account 1 feb included the penalty fee.
Regarding the addition minutes you have allocated, where will I see the additional minutes reflect? You mentioned it will reflect within 3 days ... it's been 4 working days now and the additional minutes are not updated on my Vodacom App.
Thanks for your reply
Bernadette
Sent from my iPhone
On 02 Feb 2017, at 5:30 PM, ********** ********** wrote:
Good Day Mrs. De Kock
I do apologise for the delay as I was 'Out of office' until today.
I have processed a credit for your charged calls for last month and placed a 25% discount on your subscription to compensate for the lost minutes.
This will reflect on your Vodacom account within 3 working days.
Regards
Dominic