Still waiting for feedback from Vodacom...disappointing service levels

<p>I have still not yet receieved confirmation that my request for cancellation of my contract, pending from21 September 2016, has been resolved. I had to resort to another Hellopeter complaint, because it seems that this is the only way I get feedback. After 5 calls to the so-called 'retentions' department, I have still not yet receieved confirmation that my contract will be cancelled. During my last call to the call centre on 13/10/2016, I told the consultant that I did not want Vodacom to try and deal match the other network provider I will be moving to, based on the pathetic service levels I receieved from Vodacom. I was told that my contract will be cancelled at the end of this month and I will receieve an sms confirmation. I asked if this could be sent to me via email rather, and the consultant refused to assist with this as 'they do not have access to email'. As this is a data contract, I receieved a Vodacom Mobile notification on 13/10/2016 stating that '...your quotation has been processed 1- ********** 6011. Use the order number 1- ********** 9178 when contacting Vodacom&nbsp;Customer Care on 082111 for further enquiries.'. I'm not sure what 'quotation' this is referring to, and this does not confirm that my contract will be cancelled at the end of the month. Please can I request that a manager from this division call me and clarify, as the 3 consultants I dealt with when I phoned in don't seem to want to actually help customers. Disgusting service, happy to be moving away from Vodacom. </p>