Still waiting for feedback

Regarding my query with Vodacom.After this complaint Mr De*** Da**** phoned me back from Vodacom on the 9th July 2024 and said he saw my complaint and he will take it up to management and somebody will phone me back regarding my problem.On the other hand a lady phoned me on the 11th of July 2024 to offer me an airtime contract with nothing about my dispute of my data contract.This morning(15June2024)I received an sms "Dear Vodacom Customer. Your service ticket with reference number EC-1TTX-1QHF1R has been closed. Thank you Vodacom."So nobody phoned me regarding my dispute about my service ticket getting closed by Vodacom without any feedback.

VODACOM - I have a data contract. I have an account with Vodacom for many years. This year I am experiencing bad service from them. I upgraded my data contract in Feb 2024, they phoned me because my contract expired, and I just have a month-to-month contract. They offered me a very good special. The deal was R99.00 including Vat. So, I renewed my contract again for 2 years. In May 2024 somebody in Vodacom upgraded my data contract without my permission. They work with Codes and not Names and the person is (SHETT002) who upgraded it. I tried to sort out my account from 4 June 2024 with no luck. Vodacom blocked my number so I cannot phone any number at Vodacom for help. It says there are too many phone calls from your cell number, so we plot your number. So, I as the customer cannot phone the provider because Vodacom decided to make too many calls from my cell to them, so they plot it. So, I need to know how Vodacom expects me to sort my own account out? They even took the new contract amount from my bank account. One lady is trying to help me. Her name is Pab### (she will know who she is cannot make her name Publick) she sent an email that somebody must investigate and give some feedback. Pab### I just need to say thank you, but her hands are cut off. She cannot give me any answers because she did her part to escalate the problem but that's how far it stays. Nobody comes back with feedback who gave the person the right to upgrade my account without my permission. I also need to know Vodacom. Are you going to put my contract back to the original agreement in Feb 2024 for R99.00? It will be nice if I get feedback and also my money back that you took from my bank account.Another question is if you have a fixed two 2-year contract in my mind it must stay the same amount for two (2) years because why is it the use to have a contract?Thanks, in advancedOne unhappy customer