Still waiting for feedback

<p>Hi </p> <p> </p> <p>I fianlly got something back from vodacom. Data issue has been resolved. </p> <p> </p> <p>However when I saw the statement that I got a new contract phone & it stated that I will pay the amount for connection however I did a contract buy via online or vodacom agent. Which I got the phone & all. but I didnt understand why I had to pay connection fee. So I got specialist to help me & it was sorted as a airtime which is fine but it was sent to the incorrect number thats ok I live with it. </p> <p> </p> <p>I am still waiting for a feedback with regards to the CLIR issue that I logged & till now no feedback or a callback to state why & apology. </p> <p> </p> <p>I have been messed around & no apology was given to me. I mean I had a specialist help me which it wasnt his department to help me. </p> <p> </p> <p>This is unacceptable. I got a missed call from vodacom & thats it only once. Then sent a email to apologize I mean only 1 call ? then gives up... </p> <p> </p> <p>This is not the srvice that I could imagine from vodacom. </p> <p> </p> <p>Then there is another issue with the statements till today I havent received. which that specialist helped me and sent me individual statement. I mean come on Vodacom is this the service that you are providing to the customers. With the advert of dropping line & give airtime back ? </p> <p> </p> <p>All I ask is for someone to call me & apoligize it to me. By the way thank you for Lesley Abels who actually rep**** to my complaint & tried to call but you cant only call once ? I mean no voicemail no contact number besides the customer care line. </p> <p> </p> <p>I am disgusted about the service. The shops & online including your advsertising is all good. but in terms with your callbacks or customer service ??????? </p> <p> </p> <p>I wish I could shout thru this email with my voice so that vodacom can hear it. </p> <p> </p> <p>Why should I always callback & speak about this issue. I mean vodacom even told me that I was behind with my account which is not true I had to call & sorted it out...</p> <p> </p> <p>How can 1 person has so much issue. Since 5 August. </p> <p> </p> <p>1. Incorrect address (which I have alot of times gave my correct address) </p> <p> </p> <p>2. Phone number was incorrectly inserted on the job card & vodacom couldnt call me which I have 4 numbers active ?.</p> <p> </p> <p>3. I had to call back in order to find out what happened to my order. </p> <p> </p> <p>4. Data issue which I had to call couple of times & even had to repeat my self over 3 times to the same consultant.</p> <p> </p> <p>5. CLIR issue which I have called & logged a query. </p> <p> </p> <p>6. I havent received my statement but I have receieved 4 invoice after how many times I had to complaint. </p> <p> </p> <p>7. An agent refused to transfer me to the manager. </p> <p> </p> <p>Vodacom, I am asking you nicely to call me & if I dont pick up please call me again. </p> <p> </p> <p>Thank you. </p> <p> </p> <p>I thank you Lesley Abels for the email & the Special Engineer that helped me.</p> <p> </p> <p>That engineers name is Chris Van Wyk. He is the 1 that I will give 5 stars plus another 5 stars. Which helped me & went above and beyond. It was not his job to help me but I thank him from my bottom of my heart for his service & customer obsession. He called me & even stayed online with me to find out all the issue. Called me back later the evening to find out. the issue.</p> <p> </p> <p>Please forward the thanks & gratitude to him. He should be a Regional Manager for Customer Service in my books. </p>