JS
Jana S

1 reviews | Active since May 2012

07 Sept 2016, 09:06

Still waiting for feedback

<p>I will load a customer complaint on HP EVERY DAY if necessary until my query has been resolved. I am STILL WAITING for someone to come back to me regarding a complaint I loaded a week ago. I had absolutely NO CONTACT from anyone at Vodacom at all. Please don't get someone who does not know what they are talking about, have no client service s****s or authority to make decisions to call me. I need to talk to someone who can assist me.</p>

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Replies (1)
Vodacom
Vodacom's reply07 Sept 2016, 11:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team