Still waiting for feedback

Yesterday I received a call from Sibongile inquiring about my account. I then told her I never had an account with Vodacom and I sent my documents over 2 months ago to the ***** Department for their investigation. She then said I needed to send the documents to the Accounts Department. I asked her to send me an SMS with the email address so I can send the documents. She agreed and said she was going to include the fax number as well. Till to date no communication from Sibongile and I really want to resolve this issue because it is affecting my credit score because companies now think I do not pay me debts. I sent all the documents (affidavit, ID etc) to the ***** Department and one would think Vodacom would put a flag on \my alleged profile"notifying everyone who access it that it is a ********** account. And what annoys me even more is that Vodacom can track me down on my prepaid number but they could not verify if it was really me taking out the pricey contracts!!! """