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chihida J

1 reviews | Active since Mar 2009

18 Aug 2015, 10:15

STILL WAITING FOR FEEDBACK.

on the 08/07/2015 I was chatting on vodacom online and a lady called me back where i was raising my concern for a r300 bill after I asked for a limit to be put on as this tablet with the high bill of R3200 belongs to my 9 year old son. I was given a ref number and migration forms and was promised that the limit is set of R50.00 after a week the bill was R3200 and i logged another ref with Tsepiso from accounst who promised womeone will get back to me and than Zama who was really trying to asssit and gave a ref A1-X8DC-EVE2WO and up untill today no info just bills from collections.WHAT IS HAPPENING IS MY CALLS NOT RECORDED???Can A PERSON PLS EXPLAIN WHY THE Limit was not implemented in the 1st place and why so many people are not getting this right. PLEASE FIND THE CALLS WHICH WAS RECEIVED AND MADE FROM MY LANDLINE NR AND GIVE ME FEEDBACK PLS..<br>

0
Replies (1)
Vodacom
Vodacom's reply18 Aug 2015, 10:24
Official
Hello shel19,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team