Still waiting for feedback !!

On 6/3/2015, I lodged a complaint with the Vodacom Customer Care area regarding the poor reception in the Meyersdal area, as I require to use my mobile for business purposes, yet the reception in the area is almost non-existent. I was contacted telephonically on 11/3/2015 by a lady from the Networking Dept who informed me that Vodacom had secured a site to erect a new base station, which would improve the reception in the area. To date no improvement has been evident. On 4/6/2015, I sent an e-mail to the Customer Care Area to request further feedback and received a response asking me to confirm certain security particulars, which I did. In my correspondence with Vodacom, I always provide an alternative office hours contact number, due to there being no reception in the area. I then received an e-mail from a consultant advising that they had tried to contact me on my mobile, but I was unavailable (surprise, surprise !) requesting me to provide them with security information that I had provided in my first response. On relying (& cc'ing CEO), I received confirmation that my request was sent to the appropriate dept who will get back to me. Still waiting for a response since 4/6/2015.