Still waiting for delivery of my upgrade

<p>I phone Vodacom on 28 July 2016 for an upgrade on my Data contract. I was told they have a new system and that she cannot help me because she is not on the system yet and asked someone else to contact me. A Joewell contacted me and we went over the upgrade over the phone. I was told I will have my new device within the next 7 days. Friday 5 August 2016 I called to find out about the delivery. I was told it was send back to the warehouse because they don't have a delivery address, which I gave to Joewell the first time. From that day I struggel to get some answers from them. I have a funny feeling she is not telling me the truth. She failed to phone me if I leave a message. It is 2 weeks later and still no device. Everytime she tells me she called me back. But I have not received a call from her. I relised she call me back on the Data number and not my cell number and I have given her my cell number. I told her clearly I cannot receive calls on that number on the contract, because it is only data. I have realy a big problem with them.</p>