Still waiting for data fix up!

The day (13/07) vodacom was having network issues. I called in the morning (11am) to load 2GB data as i had 130MB remaining.The agent said he would keep me informed, called me an hour later(12pm) and thereafter nothing happened. Called again to follow up at 4pm. Another agent said no bundle was loaded/visible, so she loaded another one and would keep me informed. NOTHING. Called again at 6pm where i was informed about the network issue. Told her i have less than 30MB left and dont want to be charged out of bundle. She said she would load a 1GB then, cancel the 2x 2GB that were loaded and the next day load a 1GB so i can have 2GB total data for R250. I AM STILL WAITING and currently sitting on less than 200 MB. Worst of all, I cant use the mobile app as it has been unavailable for the last 2 months! I am concerned that my billing is going to be a mess cause noone is taking ownership.