1 reviews | Active since Oct 2012
Still waiting for customer care to resolve issues
<p>1. Vodacom login still not working. (15 September 2016) 21 days ago !!!!!</p> <p>2. Still have not transferred my account to business. 16 days ago !!!!!</p> <p>3. R102 per mB when in Burkina Faso using Airtel network. No info given on this price. When on the vodacom website the following networks are available : Celtel & Onatel</p> <p>4. Did not receive sms's stating the usage (R2000)</p> <p>5. Was told my limit can not be more than double my monthly contract cost. Contract cost : R699 per month, Limit set at R 1400, first bill = over R 8000 . . . HAHAHA</p> <p>6. T's&C's state that vodacom gives these services but if they are unable to then sorry . . . HAHAHA giving services "sometimes" HAHAHA. USELESS !!!</p> <p>7. Vodacom customer care dont use their employee names as if they need to hide because they cant perform any customer care. They reply using no names and no dedicated email address. Do not let Rafeeq Richards or any of the others that I have recieved replies backfrom contact me because nothing will be done, they will just repeat what I tell them to me (I would like to name them but they are to scared to write their names)</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
