GB
Gys B

1 reviews | Active since Oct 2012

22 Jun 2018, 17:10

STILL WAITING FOR CREDITS!

Right, So now I've had the credits for the March and April statements, thank you very much. Now you owe me the last credit for the May statement, R150.08 which I was told can only be done once the statement has been received. I received my statement middle of June, so can someone please action this last credit note. I've been requesting this credit for two weeks now and had no response.

0
Replies (3)
Vodacom
Vodacom's reply22 Jun 2018, 23:51
Official

Dear Customer

Thank you for making us aware of this issue.

We will investigate this matter and make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

GB
Gys B's update25 Jun 2018, 08:42
Reviewer Update
Another generic auto-responder!
Vodacom
Vodacom's reply25 Jun 2018, 08:49
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)