Still waiting for closure and answers - ID theft

Good day,<br> <br> I was a victim of ID theft, When a debit order came through on my account I then called Vodacom to close the account. logged a call and then waited.<br> <br> This was in May<br> <br> I was told after quite some time that the person who opened the contract was in possession of what looked to be original information. <br> <br> I challenged this, how can this be true, if you are required to provide alteast three forms of identity to open an account.<br> <br> A) ID <br> B) Bank Account <br> C) Payslip<br> D) Proof of residence.<br> <br> I can tell with cer*****y that none of these were real, as none of the documentation used matched my information. apart from my ID number and Bank account number.<br> <br> The individual stayed at a different residence (****), worked for a different company than I do (****), although the bank account number matched, it would not reflect the net salary that I have on my bank accounts (****) , Identity document definitely ****, <br> <br> I asked for feedback, as to what DUE dilligence (KYC) was followed to prevent this from happening.<br> I also asked for the documentation that was used to open the account.<br> <br> Vodacom I am still waiting for your clear response, as I still need to approach SAFPS.