Still waiting for cellphone delivery 25das later!!!

I am beginning to think the people that work for this service provider have an absolute no care in the world for their customers.

I have been a customer @Vodacom for close to 2 years and up to this incident, I have been a happy customer.

I ordered 2 new cellphones on the 2nd December, I have NOT RECEIVED my headsets because the consultant that was processing my application took incorrect information of my contact details & delivery address.

I have made countless efforts to ensure that this is rectified, I have called RAM & Vodacom to change the details BUT nothing!!!

I don't understand why this is taking so long? It's either the people that work for the service provider really have no business in assisting their customers.

One of the cellphones is meant to be a birthday gift for my mother, her birthday has come & gone; Christmas has come & gone & now I am waiting for Jesus to return (27 Dec 2020)

Come 1st of January, my contract package changes & I am pretty certain that they won't forget to bill my account But YET I have not received my cellphones