Still waiting for cancellation of upgrade 6 months later!

<p>I've been waiting 6 months for a cancellation of my upgrade on my data package. I upgraded my data contract with a tablet. When the tablet arrived the screen was cracked. I immediately contacted them and asked for another. I was told they need to collect and cancel the contract before issuing a new tablet. Well it took 2 months to collect and I'm still waiting for cancellation of the upgrade before receiving a new tablet. This was in March and I'm paying for it every month. I have called numerous times but today took the cake! Was told in no uncertain terms that it's my problem and they can't help me and it doesn't matter who I speak to because I would be told the same thing. Thanks Vodacom. Excellent service. Guess I'll be cancelling my debit order? Maybe that will get your attention? </p>