Still waiting for assistance

<p>Unassigned query since 20 July 2016 (Refund)</p> <p>I had 2 contracts with Vodacom. I called through to cancel one of my contracts in December 2015. It wasnt until recently (July 2016) I noticed that Vodacom was still billing me for the contract I cancelled. I then called through and was assisted by Innocentia, who confirmed that she could see me cancellation request but could not explain why it was not cancelled. She then cancelled the contract immediately and told me I would be refunded.</p> <p> </p> <p>It is now 04/08/2016 and my query is NOT ASSIGNED and I still HAVE NOT RECEIVED MY REFUND. I had enough of Vodacoms pathetic service and will be porting my number to either Cell C or MTN as soon as my contract expires (November 2016).</p> <p> </p> <p>I called though twice to sort this out. Someone needs to contact me immediately.</p> <p> </p>