STILL WAITING FOR AN ANSWER TO MY QUERY

STILL WAITING FEEDBACK FROM RICARDO, AFTER HE PROMISED THAT HE WILL KEEP INFORMED TELEPHONICALLY OF THE PROGRESS OF MY COMPLAINT... (YET ANOTHER SERVICE FAILURE) OVER AND ABOVE THAT THAT I SEND HIM AN EMAIL LAST WEEK THURSDAY AND TO DATE I HAVE HAD NO RESPONSE. VODACOM'S SERVICE IS PATHETIC....I JUST GOT TOLD NOW BY ANOTHER CONSULTANT THAT THEY (VODACOM) MADE A MISTAKE AND HAVE FIXED IT. WHEN IS ENOUGH FOR A PERSON!!! CONTINOUS SERVICE FAILURES, RUDE CONSULTANTS, MISTAKES ON OUR BILLING, CHARGING US FOR DATA AND TALK TIME THAT WE NEVER RECEIVED...AND YOU INSIST I REMAIN A CUSTOMER.....NOT A SINGLE COMPANY I HAVE DEALT WITH EVER IN MY LIFE TREATS ITS CUSTOMERS LIKE THE WAY VODACOM DOES, AND I HAVE NEVER HAD TO DEAL WITH THIS BULLISH BEHAVIOUR. I AM SICK OF DEALING WITH VODACOM.....I WANT THIS CONTRACT TO BE CANCELLED.