Still waiting for an answer

11 days ago I contacted Vodacom after receiving a statement saying I am going to be debited almost R2000 for a R129 contract because I went over my limit. A lady called Dorcas called me and tried to justify the charge but after informing her that my contract is a top-up she promised to escalate it to back office- Back Office ref. no: S3-9MICV-VO9Q and promised that I will get feedback within 48 working hours. That was 10 days ago and I'm still waiting for feedback. Are you intentionally withholding feedback so that you can debit my account next week and then apologise later? Or are you just not in the mood to admit your guilt? Or maybe you just don't care... I refuse to pay for your mistakes, fix it! As a loyal customer for the past 15 years the least you can do is get back to me!<br>