Still waiting for a router

Very very bad service overall from Vodacom from *********** call center staff to people despatching goods in their warehouse. I relocated to another address and I have been paying my fibre subscriptions for the past 3 and half months without me being able to use the fibre. My installation at the new address only happened 2 and half months later. I then had to wait for a new router because of the area that I had relocated to. Its been a month after installation and I still have not received a router. I have been calling everyday except weekends with no help whatsoever from the call centre assistants or people in the warehouse. All they say is they will log a query. I have so many query numbers already. Call centre assistants put you on hold endlessly with out coming back to you. How is that even allowed? Only the call centre assistants who try to assist you will put you through to the customer survey at the end of the call but not the assistants who know that they didn't help you. Thus far I still don't have a router and its been a month since the fibre was installed. I would really like someone to assist in this matter.