Still waiting for a response on ***** Dispute

This is my second review. The first was on Friday morning where I was needing resolution on a ***** dispute logged in November. In true Vodacom style, I got one email from someone calling themselves DC (is it not more professional to give your full name when corresponding with people in a business environment?) This email was a standard cut and paste asking me for a whole lot of information (which I didn't have as this is an account opened **********ly) I rep**** to the mail and got no response. I sent another email this morning and still have no response. Was this mail sent just so that Vodacom can say they respond to Hello Peter as this has not been of any help to me whatsoever.