JP
James P
1 reviews | Active since Apr 2010
11 Feb 2020, 11:48
Still waiting for a response
I am still waiting for a response from a Vodacom Consultant. Promised over a week ago. I cancelled my contract and now being charged more. This matter must be resloved now.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Feb 2020, 13:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Feb 2020, 13:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JP
James P's updateReviewer Update
12 Feb 2020, 15:00Good afternoon I am still awaiting a response from my review on 4th February 2020, let alone this one. I have just been cut off from my conversation with your cancellations agent, Maselo.
I want this matter escalated now. I cancelled my contract with you on 24 January 2020. I was assured that it would be cancelled as from 1st February 2020. On 1st February 2020 I saw that data, airtime and sms had been loaded onto my contact for February 2020. I immediately called cancellations (***). I was assusred that the error had been picked up and the matter was being addressed and that I would receive an email / sms to this effect as soon as it had been dealt with. I called again on 3rd Febraury 2020. Once again I was assured that the matter had been escalleted and indeed my contract would cease on 1st February 2020. Having not received an email or sms as promised, I called again on 4th February 2020, and again yesterday, 11th February 2020 and again today, when I was cut off. I have spent over 108 minutes on my phone to your agents! This excessive in anyone's language! Can't you see that this is a serious matter? I now need immediate action! Thank you
I want this matter escalated now. I cancelled my contract with you on 24 January 2020. I was assured that it would be cancelled as from 1st February 2020. On 1st February 2020 I saw that data, airtime and sms had been loaded onto my contact for February 2020. I immediately called cancellations (***). I was assusred that the error had been picked up and the matter was being addressed and that I would receive an email / sms to this effect as soon as it had been dealt with. I called again on 3rd Febraury 2020. Once again I was assured that the matter had been escalleted and indeed my contract would cease on 1st February 2020. Having not received an email or sms as promised, I called again on 4th February 2020, and again yesterday, 11th February 2020 and again today, when I was cut off. I have spent over 108 minutes on my phone to your agents! This excessive in anyone's language! Can't you see that this is a serious matter? I now need immediate action! Thank you
JP
James P's update12 Feb 2020, 15:00
Reviewer Update
Good afternoon I am still awaiting a response from my review on 4th February 2020, let alone this one. I have just been cut off from my conversation with your cancellations agent, Maselo.
I want this matter escalated now. I cancelled my contract with you on 24 January 2020. I was assured that it would be cancelled as from 1st February 2020. On 1st February 2020 I saw that data, airtime and sms had been loaded onto my contact for February 2020. I immediately called cancellations (***). I was assusred that the error had been picked up and the matter was being addressed and that I would receive an email / sms to this effect as soon as it had been dealt with. I called again on 3rd Febraury 2020. Once again I was assured that the matter had been escalleted and indeed my contract would cease on 1st February 2020. Having not received an email or sms as promised, I called again on 4th February 2020, and again yesterday, 11th February 2020 and again today, when I was cut off. I have spent over 108 minutes on my phone to your agents! This excessive in anyone's language! Can't you see that this is a serious matter? I now need immediate action! Thank you
I want this matter escalated now. I cancelled my contract with you on 24 January 2020. I was assured that it would be cancelled as from 1st February 2020. On 1st February 2020 I saw that data, airtime and sms had been loaded onto my contact for February 2020. I immediately called cancellations (***). I was assusred that the error had been picked up and the matter was being addressed and that I would receive an email / sms to this effect as soon as it had been dealt with. I called again on 3rd Febraury 2020. Once again I was assured that the matter had been escalleted and indeed my contract would cease on 1st February 2020. Having not received an email or sms as promised, I called again on 4th February 2020, and again yesterday, 11th February 2020 and again today, when I was cut off. I have spent over 108 minutes on my phone to your agents! This excessive in anyone's language! Can't you see that this is a serious matter? I now need immediate action! Thank you