Still waiting for a response

Vodacom have ****** money from my bank account on more than one occasion! Not only that they quoted me one amount for my new contract and then debit another amount! To date I have not received my refund which was meant to be paid back to my bank account, promised with in 7 working days, it is now going on 3 weeks. They are ignoring me on social media and feel it’s okay to ignore me here on Hello Peter. I fear that it’s time to get legal which is not the route I want to go. I always complimented Vodacom on sorting out issues and also aiming their praises as usually when they inconvenienced my they nearly always compensated me with gifts of data or similar, now they are ignoring my messages and SIMPLY DONT CARE! Dissatisfaction, disappointment, anger doesn’t begin to describe my feelings towards Vodacom who have been my service provider going 23 years!! SHAME ON YOU VODACOM. Your service is APPALLING! Your customer service is beyond disgusting. You owe me a refund, your upgrades department need to take responsibility for miss quoting me on my new contract and you need to sort out this issue once and for all. I do not want to go the legal route, but fear that might have to be my last resort.