Still waiting for a phone call from Vodacom Direct

I am not sure which direction to go anymore. I have left multiple messages, being promised resolutions and yet today still no one from Vodacom has come back to me. I am waiting since March to receive my Samsung Wireless Charger which was part of my upgrade package on the red contract. I will never again use or recommend Vodacom direct and this nonsense about receiving special service as a red customer is also untrue. I wish Vodacom would restore my faith in customer service. But I would never recommend using Vodacom Direct for any upgrades, as soon as there is a problem, they seem unwilling to help.