Still waiting for a PERSONAL response about an ongoing billing issue!

The short of it: Vodacom quote one amount the. Debit a differ amount claiming the amount quoted doesn’t include the two value added services... that’s that issue which I believe they are in the wrong, when quoting me these services costs should have been either mentioned as excluded OR option to include at extra cost. Then there’s the incorrect debit on my account over two months of which I am still waiting for my refund!!! Was told it would take 7 working days, it’s now going two weeks. I will mention AGAIN the massive amount debited from my account in June of last year!! No compensation was offered for the inconvenience. No formal apology either. The ongoing billing issues means one thing, can Vodacom be trusted? When I questioned them in July I got a ****y Vodacom consultant telling me it’s my problem if I don’t trust Vodacom!! This is an ongoing issue. The lack of urgency and complete SILENCE from the social media team about this is disgusting. VODACOM you have let me down yet again. Chance after chance... what has happened to your customer service and what has happened to your service in general? Does 22 years of being a loyal customer not count for anything. I took a video of all the negative reviews and 2 star rating on Hello Peter and posted to Twitter! You guys simply don’t care. You do nothing to even try selvage your reputation never mind trying to sort out my issues or trying to “win” back my respect or attempt to change our “relationship” from very bad to good!! You need to take a look at your reviews, very scary and disconcerting to read... PLEASE SORT OUT MY BILLING AND I NEED MY REFUND!! Gone two weeks and NO RESPONSE, NO REFUND, no apology? NOTHING!! Appalled and disgusted! AND DO NOT SEND AN AUTOMATED RESPONSE!! FFS!