Still waiting for a manager

<p>On Monday I changed from a pre paid to a contract and did a sim swap so that I could keep my number. By Friday I still couldn't use my phone, 3 calls to the non- customer service and I was told to go back to the shop that I took the contract out at. So off to them I go, no one knows what the issue is, spoke to the manager who showed me that the number had been moved over to the new system (for contracts). Told me that he had phoned the "it"section, and to turn off my phone for an hour and then check, but that he would phone me later that day to let me know what the update was. I turned off the phone, checked after an hour, turned it off again, checked that evening. No call from the manager, no phone either. Today is Sunday..... still no call, still no phone. </p>