Still waiting for a line speed upgrade. 3 weeks later, still nothing.

Called vodacom fiber about 3 weeks ago for a line speed upgrade, the agent. Yes sir no problem maybe pretended to take my info etc, search for my house instead of pulling up the profile. Told me okay I will get a sms with a ref and the upgrade will happen.

Still waiting for a ref 3 weeks later. Don't use this company for fiber they're going backwards very fast.