Still waiting for a Consultant to contact me in "Due cause"!

Vodacom please advise, I laid a complaint on Saturday for a ***** case which was done by one of your staff members on my name for an upgrade of a phone I never asked for. Your response was a "Consultant will contact me in due cause". Lyk I mentioned on my first complaint I'm going to repeat myself since to you it looks lyk I don't hv better things to do. Anyway I received a letter that I need to pay a certain amount for something I don't hv and know nothing about! Can someone phone me Tommorow and don't send dat response again a CONSULTANT WILL CALL ME IN DUE CAUSE!!!! I need to speak to someone who will tell m what is going on and how you will fix your internal ***** activities against my name.