Still waiting for a call from confirmations

I app**** for an upgrade telephonically more than 24 hours ago and I have not received a call from your confirmations department yet. I called to follow up but nobody can assist with contact numbers for confirmations. I'm also surprised that my upgrade status is pending but I have already recieved the minutes that come with the upgrade inhave app**** for. With so many bad reviews on social media and the internet i doubt that I will continue with my vodacom contract. If I do not get my phone next week i will have to cancel my contract and open a new one with Telkom.