Still waiting...

I posted this on hellopeter: " I have been signed up to 3 contracts over the past 3 years where I signed nothing, a device just appears on my doorstep and now I have to pay for it. Asking for cancellation did not work because I had to pay more than 70% of what was left of the contract. Vodacom never offered any refund. And only after canceling the last one today I was told that an investigation could have been done. This is 3 years and 3 contracts later and making contact with the after-sales department did not help at all. I'm still waiting for a call back from Curtis. So any day now would be nice."

Vodacom: "Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been in contact with the relevent department on the 18-9-2020 and was advised with regards to your query. Furthermore it shows the account holder requested to cancel the contract. Reference number ***. Regards Consumer Website Team"

But this is incorrect. On that day I only got in contact with them and they said that they will call me back. I'm still waiting.