SR
Shabana R

1 reviews | Active since Mar 2015

10 Feb 2016, 15:39

Still waiting - a year down the line

My Samsung S5 mini was reported faulty to Vodacom in December 2014. I still have no joy from Vodacom. They have attempted to repair the phone 4 times and it still does not work. They refuse to replace the handset even though the problems began 3 weeks after I purchased it, yet I am expected to honour my contract. I lodged a complaint with the National Consumer Credit department as well and no joy from them either. <br> <br> I can't wait for my contract to expire to finally be rid of Vodacom

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Replies (1)
Vodacom
Vodacom's reply10 Feb 2016, 15:47
Official
Hello ShabanaReddy,

Thank you for your feedback.

We would like to apologise for any inconvenience caused.

A consultant will contact you in order to address your concerns.

Kind regards
Vodacom Consumer Website Team