still waiting...

I had no choice to request for mobile backup(sim+ ****le) in June 2024 to stay connected due to my fibre line being disconnected for whatever reason (as i heard different stories). Vodacom sends me a sim card towards the end of June with no ****le. When I queried the ****le I was told "yes you won't be able to use the sim without a ****le", to which I rep**** why did you then send me a sim with no ****le...? over a period of a month after numerous calls and escalations(as service requests are closed even though they are updated as incomplete) they cancelled the sim card they sent and advised they will log a new request for both sim & ****le to be sent to me. In the beginning of August they sent the courier AGAIN with just a sim card and no ****le.....more escalations and more escalations and still no ****le to date