MM
Mookgo M

1 reviews | Active since Nov 2011

17 Apr 2015, 09:59

Still waiting.....

Posted a complaint on the 7th of April, Kim Thornton a vodacom personal posted a response on the 13th stating all was sorted. <br> <br> BUT! My query had not been resolved, my standardbank bank charges had not been paid, my three months subscription fee had not been app****, had not received a letter of apology. So what exactly has been done by the 'Subscriber Collections Escalation Team'. <br> Sent emails back and forth requesting a call!!! But nothing still. It seems I cn only get attention by using hello peter or going thru the channels of CPA!<br> <br> --- Forwarded message ---<br> From: Mookgo Mabe <br> Date: Thursday, April 16, 2015<br> Subject: Fwd: PC-0W6J-2VBMEA<br> To: \*** [Email Removed] <br> <br> Hi Kim<br> I'm still waiting for the call. <br> <br> ***<br> <br> On Tuesday

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Replies (1)
Vodacom
Vodacom's reply17 Apr 2015, 16:18
Official
Hello Mookgo_Mabe,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team