NNSG
Naomi Ntombenhle Saberah Gumede

1 reviews | Active since Jan 2015

05 Jul 2017, 12:32

Still Waiting...

<p>I wrote a review about Vodacom on the 1st June 2017 titled "Still getting called by Vodacom" and they committed to call me back in their resposne. However, instead of calling me back I have received some sort of R24,000 + "invoice" via SMS (not email, not post) about my account being taken to creditors. Now you must know that I ended my service contract with Vodacom 2 years ago after my contract was paid up and this was a R269p/m contract. Supposing I had not paid this R269p/m for the past 24 months, HOW is it that Vodacom is assuming that I owe them R24,000? Who runs their billing department? Is it outsourced to *********?</p> <p> </p> <p>Vodacom, I really need to call me TODAY so that we can discuss and I can email you a police affidavit confirming your ******** activites and we can end this toxic relationship. </p>

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Replies (1)
Vodacom
Vodacom's reply05 Jul 2017, 12:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,