1 reviews | Active since Mar 2017

15 Mar 2017, 08:18

Still Waiting

<p>I made an online purchase last December but was away on holiday when the delivery of the device was made. The courier company wouldn't leave it with the occupants at home and so it was not delivered. Upon my return I was told that the device was returned to Vodacom. Hundreds of minutes later and about 8 different phone calls and i'm still nowhere. Funny thing is that i work for them and even my internal contacts haven't refunded my money. Wonder how i hold back payment on my on my Phone bill this month... I'm only waiting 3 months now</p>

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Replies (1)
Vodacom
Vodacom's reply15 Mar 2017, 09:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,