1 reviews | Active since Dec 2016

13 Dec 2016, 14:21

Still waiting

<p>Last Monday , I received 2 tablets for new contracts with Vodacom . The tablets are still not activated after nine days. Game has phoned the activations department at least 3 times a day and gets tols 1-4 hours every time. I have phoned customer care. No one will help me. They keep putting me through to direct activations who also cannot help me. They are all refusing to let me speak to a manager . I don't know what else to do . </p>

0
Replies (4)
Vodacom
Vodacom's reply13 Dec 2016, 14:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update13 Dec 2016, 18:31
Reviewer Update

Still waiting . ...

's update14 Dec 2016, 10:30
Reviewer Update

Wow Vodacom you are really taking this complaint seriously. Still not activated and still have not been contacted .

's update16 Dec 2016, 09:19
Reviewer Update

Thanks so much to the Vodacom consultant who called yesterday , got half way through the conversation and promised to phone back and never bothered .