still waiting

<p>On the 16/09/2016 we have been ******, my phone and my wife's phone has been ******, I have reported it to vodacom and blacklisted both phones, my wife's phone has been recovered and we went to the vodacom shop on the 4/11/2016 to unblacklist the phone, filled in the forms and everything. we have been told it would take 48 hours. after 48 hours there was still nothing, I have phone vodacom customer care neumerous times and no one was able to help me, I even went to a vodacom shop agian and did the whole procedure from scratch on the 21/11/2016, and again still nothing. this is really frustating, I am a paying customer and if the customer care line tell me there is no number for the blacklisting department it really boiles me up. today my wife recieved an sms from Deborah Kekane asking for supporting documents, she does not state what documents just supporting documents. My wife has put her sim card in another phone but I am the account holder why dont they contact me, I was also told that someone at vodacom will phone me and I am still waiting. vodacom needs to shape up.</p>